The purpose of this research project is to improve the business performance of the
chauffeur service company specifically in Kuala Lumpur. Case study of one of the
Chauffeur Service company in Kuala Lumpur called Alpha Stella Malaysia was
taken where few problems had been identified such as conventional system of
receive and process the reservation by the customers, chauffeur and cars details not
updated, no proper client records, and no specific place to cater customer feedback to
improve the service. Therefore Chauffeur Service Management System will assist the
Alpha Stella in improving their business efficiency as well as to improve the quality
of service that they are provided. This web based system was developed using
ASP.Net with the concept of Customer Relationship Management (CRM) and
Management lnformation System (MIS). The result of User Acceptance test had
shown that Alpha Stella customers agree that the usage of Chauffeur Service
Management System will lead towards increase in Alpha Stella business effrciency
and also the retention of the loyal customers. Besides Alpha Stella's customers,
Alpha Stella's workers also agree that the system will assist them in lessen the work
load and reduce time consuming. Furthermore, there were two main usability testing
were conducted which covered the System Usability Testing (SUS) and Generic User
Interface Questionnaire (QUIS). The result had shown that Chauffeur Service
Management System is easy to navigate somehow the administrator and customer
service still need the help of technical person in guide them in using the system.
However, they are confidence in using the system and believe the system will help
them in increasing the work efficiency and productivity
