In a highly competitive market, BT1 faces tough challenges as a service provider for telecommunication solutions. A proactive approach to the management of its resources is absolutely mandatory for its success. In this paper, an AI-based planning system for the management of parts of BT’s field force is presented. FieldPlan provides resource managers with full visibility of supply and demand, offers extensive what-if analysis capabilities and thus supports an effective decision making process.IFIP International Conference on Artificial Intelligence in Theory and Practice - Industrial Applications of AIRed de Universidades con Carreras en Informática (RedUNCI
