Readability level of ‘about-us’ section of Malaysian hospital websites

Abstract

This study analysed the websites of the panel hospitals under the Malaysia Healthcare Tourism Council (MHTC) to determine their readability level. Thirty-three hospitals fulfilled the criteria for this study. SMOG and FOG readability formulae were used in this research. The study shows that there was a significantly positive correlation between FOG and SMOG. Using FOG and SMOG indices, it was found that the reading level of most of the ‘About-us’ sections was too difficult to the majority of the readers

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