As in many homes all over the UK, Friday evening meal in our house is a Fish and Chip supper. As my wife was going to collect our meal, I thought I would catch up on some of the Olympics on TV, until our youngest asked me to explain what exactly was Operations Management...again! My wife's parting words was "explain it in a memorable and interesting way before I get back with our supper", our youngest nodded with agreement, so I put my Olympic catch up TV moment on hold