Identifying higher capability maturity KPAs of construction organisations; Model refinement through expert interviews

Abstract

Process improvement has been identified as a mechanism of achieving the much needed performance improvements within the construction industry. Despite the concerns of being an industry with unique characteristics, construction has borrowed some process improvement principles from other industries such as software. However, while process capability maturity has been identified as an important aspect of process improvements in many disciplines construction shows a clear research gap in that area. Among the few capability maturity based process improvement initiatives within the construction industry, there is a clear necessity to investigate what are the higher capability maturity level dynamics of construction process improvements. Addressing this requirement, this paper discusses a model to identify construction higher capability maturity