The role of tacit knowledge in the construction industry: towards a definition

Abstract

The construction industry is perceived as one of the knowledge-based value creating sectors of the economy; however, it faces many challenges, especially in terms of performance, due to its intrinsic nature. Different knowledge-based solutions have been proposed in the past to overcome this problem. However, the process-based solutions, enhancing personalisation strategies and interactions between construction workers to generate and share tacit knowledge, would be much more relevant to overcome KM problems in construction organisations. As the initial step towards the management of tacit knowledge, this paper examines the nature and importance of tacit knowledge in the construction industry. Based on research findings a definition for tacit knowledge is synthesised to: understanding, capabilities, skills and the experiences of individuals; often expressed in human actions in the form of thoughts, points of view, evaluation and advice; generated and acquired through past experiences, individuals, and repositories; utilised for the benefit of individual and organisational development