The frequency of online courses using web-based learning has continued to increase in
terms of demand and access. However the effectiveness of online courses particularly in
relation to individual learners’ needs, perceptions, performance and outcomes are
sometimes being questioned. To support for a successful learning system, this study will
harness learners’ insight of online courses and learners’ use of learning management
system (LMS). Much of this study is based on learner insights of the quality and quantity
of their interactions and learning experiences using LMS and social presence in online
courses. Only by understanding learners’ insights can we develop strategies or
guidelines for creating a more inclusive and effective LMS and online courses. This
study was conducted on 224 respondents from the Faculty of Information Technology
and Multimedia Communication, Open University Malaysia. This study allows for
learners’ feedback and an opportunity for the institution to improve the learning system
and nurture e-learning. (Authors' abstract