In this paper, we report on our application of Cognitive Work Analysis to create an Abstraction Hierarchy model that helps librarians identify key functional relationships for managing the overall performance of a library. By themselves, functional relationships are not as useful in providing insights into the reasons for good or poor performance. However, when these functional relationships are set against the context of system invariants and constraints, they can provide library managers information useful for diagnosis and localization of problems. We propose the Risk Map visualization technique as an information dashboard to cognitively access these functional relationships. Furthermore, when these functional relationships are portrayed over time, trends and patterns can be detected with relative ease
