The use of public transport for daily commutes or for journeys within a new city is
something most people rely on. To ensure users actively use public transport
services the availability and usability of information relevant to the traveler at any
given time is very important. In this paper we describe an interaction model for
users of public transport. The interaction model is divided into two main
components – the web interaction model and the mobile interaction model. The
web interface provides real-time bus information using a website. The mobile
interaction model provides similar information to the user through visual user
interfaces, gesture based querying, and haptic feedback. Improved access to transit
services is very dependent on the effectiveness of communicating information to
existing and potential passengers. We discuss the importance and benefits of our
multi-modal interaction in public transport systems. The importance of the
relatively new mode of haptic feedback is also discussed
