In order developers handing over a building to the client, the building must comply with the various rules and procedures set by the respective local authorities. Before submission for CCC can be carried out by the developer, it is necessary to get a certificate of completion for the building construction. For this purpose, a more effective system introduced by the Malaysian government namely the Certificate Completion and Compliance (CCC). This system used respective professional services to recommend the issuance of building certificates for the building to be occupied. Under this approach, professional architects and engineer have been identified by government as a profession who is responsible for overseeing the entire project’s development and building that resulting in the issuance of CCC. Appointed architect or engineer called the Principle Submitting Person (PSP).This research uses qualitative method involving seven local authorities as respondents based on the “Snowball Sampling”. This approach asked the last respondents’ opinions on who are the next respondent that are appropriate for interview. The selection of respondents in a row expected to acquire direct information for the subject issue. PBT of Selangor and Malacca only (developed states) was selected and all types of buildings involved in this study. Reliability and normality tests of the variables showed normal distribution and a high level of reliability (above 0.8). Research results obtained through interview revealed that all respondents agreed that the implementation of the new system CCC is rather effective than the old system. However, to achieved the CCC goal comprehensively the PSP appointed needs to maintain their work ethic and a best practice in ensuring the service provided could be able to satisfy all stakeholders
