At the edge of the safety net: Unsuccessful benefits claims at the start of the COVID-19 pandemic

Abstract

There has been much scrutiny of the British benefits system during COVID-19, and most experts agree that the benefits system has performed well, even if historic weaknesses remain. Yet little attention has been paid to those who start a claim that is ultimately not successful. This report focuses on these ‘unsuccessful claimants’, using new YouGov survey data and interview evidence funded by the Health Foundation