The provision of end-to-end Quality of Service (QoS) for multimedia services over IP-based networks is already an open issue. To achieve this goal, service providers need to manage Service Level Agreements (SLAs), which specify parameters of the services operation such as availability and performance. Additional mechanisms are needed to quantitatively evaluate the user-level SLA parameters. This work is focused on the evaluation and assessment of different design options of an adaptive VoD service providing several classes of users and fulfilling the SLA commitments. Based on a straightforward Markov Chain, Markov-Reward Chain (MRC) models are developed in order to obtain various QoS measures of the adaptive VoD service. The MRC model has a clear understanding with the design and operation of the VoD system.5th IFIP International Conference on Network Control & Engineering for QoS, Security and MobilityRed de Universidades con Carreras en Informática (RedUNCI
