This book presents the latest developments and breakthroughs in fuzzy theory and
performance prediction of queuing and reliability models by using the stochastic modeling and
optimization theory. The main focus is on analytics that use fuzzy logic, queuing and reliability
theory for the performance prediction and optimal design of real-time engineering systems
including call centers, telecommunication, manufacturing, service organizations, etc. For the dayto-
day as well as industrial queuing situations and reliability prediction of machining parts
embedded in computer, communication and manufacturing systems, the book assesses various
measures of performance and effectiveness that can provide valuable insights and help arrive
at the best decisions with regard to service and engineering systems. In twenty chapters, the
book presents both theoretical developments and applications of the fuzzy logic, reliability and
queuing models in a diverse range of scenarios. The topics discussed will be of interest to
researchers, educators and undergraduate students in the fields of Engineering, Business
Management, and the Mathematical Sciences