MAPPING E-GOVERNMENT STAKEHOLDER REQUIREMENTS TO PUBLIC ADMINISTRATION OPERATIONAL NEEDS

Abstract

This paper proposes a framework for e-government development projects aiming at the detection of inconsistencies, incompatibilities and mistakes during the early design stages. This is achieved by applying a Requirements Engineering methodology for the identification of stakeholder requirements and dependencies. Furthermore, a generic identification of public administration’s functions is being proposed making it possible to detect deficits in service provision. Using a Goal Oriented Requirements Engineering methodology and relevant tools, stakeholders’ and functional goals are mapped. An example of a knowledge management system, presenting the case of a Greek e-government application is discussed here in relation to the proposed framework

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