Integrating Context Information into Enterprise Applications for the Mobile Workforce - Case Study

Abstract

information) into mobile applications and services is one of the most crucial requirements to achieve a broader usability and hence acceptance of these. So far location information is used for typical business-to-consumer applications such as mobile MapQuest or ATM-finder. The application of location awareness in typical enterprise or business applications, such as logistics or Customer Relationship Management (CRM), is currently addressed rather poor. In this paper we discuss the enhancement of mobile enterprise applications by context information. Starting from a customer demand and for a mobile sales force scenario, our objective was the improvement of the usability of mobile enterprise applications by introducing context information to these