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Entitled to deserve the best and unentitled to deserve the worst: customers’ perception of extreme service reviews depends on their sense of entitlement
Authors
Danit Ein-Gar
Alexandra Polyakova
Publication date
1 December 2019
Publisher
Abstract
No description supplie
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Sussex Research Online
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oai:figshare.com:article/23473...
Last time updated on 05/12/2023
