of tangible, reliable, responsiveness, assurance, emphaty on the satisfaction of
the people in the Trucuk Subdistrict Klaten regency. This study was a survey. The
data was primary data. Sample were 100 residents who use the service of the Office
of Religious Affairs at Trucuk Subdistrict Klaten. Sampling techniques in this study
using Random Convenience sampling. Data were obtained from questionnaires.
Analysis tools used linear regression. The results of t-test showed that tangible has
positive effect on people's satisfaction. Reliability has positive effect on people's
satisfaction. Responsiveness has positive effect on people's satisfaction. Assurance
has positive effect on people's satisfaction. Empathy has positive effect on people's
satisfaction. The implications of this study explain the variables that influence on
people's satisfaction needs to be improved
