Office design for the multi-generational knowledge workforce

Abstract

Purpose – The purpose of this paper is to evaluate the impact the workplace can have on knowledge working for a multi-generational workforce. Design/methodology/approach – A case study analysis is undertaken of Leeds City Council (LCC) workplace in the UK. Findings – The findings from the study show that in the context of LCC there are some key differences between the generations regarding knowledge working preferences for formal/informal meeting spaces. In other aspects, such as knowledge sharing, the generations appear to agree on key aspects such as mentoring and team-based working environments. Practical implications – Corporate real estate managers can use the research findings to assist them in providing a range of workplace settings to enhance multi-generational interaction. Originality/value – This paper fills a gap in current research by evaluating workplace preferences based on generational differences.</p