Steering Change In Liaisonship: A Reverse Engineering Approach

Abstract

The following recounts the process of redefining and rethinking a liaison librarian program at Miami University’s main campus in Oxford, OH by utilizing a reverse engineering approach. This undertaking was precipitated in large part by our strategic planning process that highlighted the need for additional assessment practices in order to provide evidence of impact. Miami is an R2 research university with a focus on undergraduate education. Approximately 17,000 undergraduate and 2,400 graduate students are enrolled at the Oxford campus. The system has 36 librarians with a little more than half serving in liaison roles. Our process is described as a means for most other institutions to reverse engineer their liaison models but our framing of liaison work may not work for institutions with dissimilar characteristics

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