An Exploratory Study of Job Satisfaction among Mail Handlers and Sorters in a Package-Delivery Organization

Abstract

This is an exploratory study of the correlates and predictors of job satisfaction among mail handlers and sorters, in a package-delivery organization, used as case study. Job satisfaction has been widely studied, but most studies have largely neglected manual laborers. This study is a shift from traditional research participants (health care providers, the military, scientists) of job satisfaction studies to manual workers. A research framework consisting of a theoretical and a demographic model was used to establish correlates and predictors of job satisfaction. Findings of correlation analyses and three regression models (used for triangulation) showed that ten variables were correlated with job satisfaction in simple correlation analyses, but only four, “job rewards”, “distributive justice”, “job alternatives” (in the theoretical model) and “city tenure” (in the demographic model) emerged as reliable predictors of job satisfaction among study participants