Abstract Author: Emilie Premberg Title: “A smiling face – support and strategies up one`s sleeve” A work environment study at DSB First Sverige AB. Supervisor: Charlotta Zettervall Assessor: Hans Swärd The aim of this study has been to find different “healthy-factors” that helps trainmanagers at DSB First to handle their situation at work with threat, violence and other negative stressors. A further purpose was to explain possible functions of these factors. The fact that many workplaces today invest a lot of resources in promoting health in the category of personnel without really having the knowledge of which factors that brings good effects makes this question interesting. It may be considered valuable to find out the staffs own opinion about effective “healthy-factors” that helps them to handle and feel good in their sometimes destructive workcondition. The empiric results have been analyzed from the theories of different coping strategies and the human resource management theory. The choice of theories was based on the idea that the coping strategies theory could help to explain the function of the more personal strategies, and that the human resource management theory could help to explain the function and need of different “healthy-factors” that more are related to the relationship between the human individual and organization. The method that I have used in this study is quantitatively, based to make a statistic comparison possible. The quantitative approach has been completed with qualitative methods in order to make the work up of the data possible, and to receive a deeper understanding for the results. The outcome of the study shows that colleagues are very important for the trainmanagers. This can be understood as a need of social support in times of negative stressors. Other important “healthy-factors” were well being on the workplace for example in appreciating social interaction with the passengers, an understanding management and the strategy of not taking conflicts and critic personal. Key words: healthy-factors, threat and violence, coping strategies, human resource management, trainmanager
