My practicum site was LifeCare Alliance,  Nourishing the Human Spirit. It is a not-for-profit organization that provides a comprehensive array of health and nutrition service to residents of Central Ohio

Jbour, Ayat Al

English

Otterbein University

Otterbein University Digital Commons @ Otterbein Masters Theses/Capstone Projects Student Research & Creative Work 11-22-2019 My Healthcare Administration Experience at LifeCare Alliance Ayat Al Jbour Otterbein University, Neiroose1992@gmail.com Follow this and additional works at: https://digitalcommons.otterbein.edu/stu_master  Part of the Health and Medical Administration Commons, Higher Education Commons, and the Medical Education Commons Recommended Citation Jbour, Ayat Al, "My Healthcare Administration Experience at LifeCare Alliance" (2019). Masters Theses/Capstone Projects. 44. https://digitalcommons.otterbein.edu/stu_master/44 This Project is brought to you for free and open access by the Student Research & Creative Work at Digital Commons @ Otterbein. It has been accepted for inclusion in Masters Theses/Capstone Projects by an authorized administrator of Digital Commons @ Otterbein. For more information, please contact digitalcommons07@otterbein.edu. MY HEALTHCARE ADMINISTRATION EXPERIENCE AT LIFECARE ALLIANCEBy Ayat Al JbourLIFECARE ALLIANCE • My practicum site was LifeCare Alliance “Nourishing the Human Spirits” LifeCare Alliance is a not-for-profit organization that provides a comprehensive array of health and nutrition services to residents of Central Ohio It was founded in 1898 as the Instructive District Nursing Association (IDNA), LifeCare Alliance was Columbus’ first in-home health care agency and Ohio’s first Visiting Nurse Association LIFECARE ALLIANCE PROGRAMS AND SERVICES: Meals on Wheels Columbus Cancer Clinic Central Ohio Diabetes Association Carries Caffe and Dining Canter Help at Home Wellness Project Openhand Columbus Senior Petcare Impact safety Visiting Nurses Refer a Clients WELLNESS DEPARTMENT LIFECARE ALLIANCE THE PROGRAM OFFERS LOW- NURSES AND DIETITIANS WORK WITH WELLNESS CENTERS PROVIDE SPECIALIZED WELLNESS ASSISTANCE FOR ADULTS THROUGHOUT FRANKLIN COUNTY. COST, HIGH-QUALITY HEALTH SERVICES, EACH COMMUNITY WELLNESS CENTER IS STAFFED WITH A REGISTERED NURSE AND A REGISTERED DIETITIAN, PROVIDING EXPERTISE IN FOOT CARE, HEALTH ASSESSMENTS, AND DISEASE PREVENTION AND MANAGEMENT. CLIENTS TO MONITOR AND MAINTAIN GOOD HEALTH. Biometric screening and this services are done by Registered Dietitian WELLNESS DEPARTMENT PROVIDES Immunization vaccines including Hepatitis A & B, Influenzas, travel Vaccines, Tdap, MMR. In Flu season Wellness departments run a lots of Flu Clinics which starts from the beginning of September to the end of November Most of flu clinics are held in the patients working sites or colleges. Or by setting up an appointment with one of the Nurses in the office MY ROLE AT THE WELLNESS DEPARTMENT OF LIFECARE ALLIANCE • I was working in fall flu immunization program. • Helping with documentation collection of insurance info, personal identification • Assisting nurse with administrative duties • working in electronic health records fordocumentation and billing purposes • working in the community at flu clinics to assist in the running of the clinic • Other assignments needed in the wellnessdepartment from organizing patients' files and help with office work MOBILE FLU CLINICS How to prepare for a mobile flu clinic? Clerk and the nurse are both responsible for preparing and running the flu clinic,  here's the basic steps that I have been doing through my practicum at the Wellness department 1. Using packing sheet list to pack all clerical supplies and medical supplies 2. Then the Nurse is going to check the list again and make sure that everything the clinic is going to need is packed and ready to go, including: • Consent forms • Vaccine information sheets • Payment receipt • Pens • Flu shot stickers • Reconciliation forms • Signs ( Injection site), (please show your Id and insurance cards) CONT.. • The Nurse procedure book • Sharps containers for used vaccines and needles • Vaccines • Medical box supplies Contains alcohol swab, liquids hand sanitizer, cottons balls, band aids, 1” needles and 11/2 needles. • Gloves • Bio bags and trash bags • privacy screens • Lab tops and scanners if needed 3. Setting up the place to start the clinic 4. Making sure about having the correct personal information for each patient, getting copies of their insurance and ID cards. 5. At the end of the clinic, we go back to the Wellness department. 6. Start working on electronic health records to enter the patient's data to the system for billing purposes. Working on EHR could take a lot of effort and time. Due to the numbers of patients. Especially in the fall season. The patient numbers could range from 50 to 100 every week. OTHER EXPERIENCES • I had the chance to be a part of a donation process, where people donate to LifeCare Alliance some type of supplies that could help another patient. For examples: wheelchairs, medical supplies. • Attending an education workshop that was held at LCA, the presentation title was Communicating Bad News. It was basically talking about how healthcare physicians should learn to deliver bad news to their patients and families. • I Went to the Ohio Alliance for Innovation in Population Health meeting, which is an integrated, multi-sector initiative created to implement the State Health Improvement plan. • The meeting has a group of experts of the state’s universities, researchers, hospital association, healthcare providers, and public health experts. •This program was created by Ohio University College of Health Sciences and professions, and The University of Toledo College of Health. •LifeCare Alliance is going to collaborate with The Ohio Alliance program as a healthcare provider for Nutrition 101 project •LCA is going to recruit Social workers to visit patient home to see if they are eligible for the project services SENIORS DINING CENTERS • I went to explore Harmon center or the Seniors dining center. This center is open to people aged 60 or over and provides nutritious meals daily. Sometimes they offer a free transportation too. • This center is also the same building where LCA prepares meals for meals on wheels program. This building is also having the food pantry, dining room, and the kitchen. • Senior Dining Centers are located throughout Franklin, Madison, Marion, Champaign, and Logan counties. COLUMBUS CANCER CLINIC My recent experience at LCA is working with Columbus Cancer Clinic, they offer multiple services including: 1. Breast Mammography test 2. Free transportation 3. Interpretation services for more than 200 languages 4. Homecare support program and food pantry for people battling cancer 5. They also have wigs and general healthcare supplies for anyone battling cancer who needs them. I got the chance to get involved and work on Electronic Health Records to enter patient's data. SERVANT LEADERSHIP • A servant leader demonstrates the following behaviors: 1. Focuses on the needs of followers 2. Eschews selfish behavior, personal biases, and pursuit of personal ambition 3. Sincerely respect all people 4. Realizes that the contributions of followers are what enable the organization to fulfill its mission 5. Helps, encourages, and counsels followers to hone their skills and become betterat their positions because of doing so brings the organization closer to its goals. Leadership in healthcare: essential values and skills Carson Dye - Health Administration Press - 2017 LEADERSHIP IN HEALTHCARE There's some way that a leader can show respect to his work team: •Become a collaborator Collaboration is a great companion for people who have different strategies or priorities, but they still share the same goal. Collaboration could help in increase a leader achievement combine expertise, experience, and recourses Minimize or prevent mistakes and waste in effort, time, and money Produce better product or services Leadership in healthcare: essential values and skills Carson Dye - Health Administration Press - 2017 •Be aware of Others’ Definition of Respect Because everyone has his own perspective about respect. •Establish a Feedback System A successful leader should have the ability to establish a feedback system with the staff, this could improve the relationship between the team leader and his members. •Be Genuine By being visibly involved in organizational activities. •Give Credit and Acknowledge Accomplishments •Offering help or coaching •Be self-aware •Take responsibility for mistakes and apologize •Learn the principles of affirmation •Show appreciation •Show enthusiasm THE BENEFITS OF LCA PRACTICUM EXPERIENCE •Acquire HealthCare Administration experience •Networking During my practicum I got the chance to work with a variety of professionals, experts. Each of these connections is important in working sites. •Gain new knowledge I became more actively engaged in the field. Instead of just learning concepts and theories in class, I was able to relate my knowledge to work. •Develop New Skills I was able to see how organization deal with their problem, and what they do to find solutions. ANY QUESTIONS? Thank You! REFERENCES History " Lifecare Alliance https://www.lifecarealliance.org/about/history Community Partner Spotlight: Lifecare Alliance Susan Columbus -https://komencolumbus.wordpress.com/2018/03/05/community-partner-spotlight-lifecare-alliance/ Leadership in healthcare: essential values and skills Carson Dye - Health Administration Press - 2017 

My Healthcare Administration Experience at LifeCare Alliance

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My Healthcare Administration Experience at LifeCare Alliance

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