The analysis of the system of indicators / criteria for assessing the quality / effectiveness of educational activities of general educational institutions of different regions of Ukraine is carried out. A general description of the existing monitoring and evaluation studies of the problem of improving the quality / effectiveness of education at macro and micro levels is presented. The main groups of indicators of evaluation of the quality/effectiveness of educational activity of general educational institutions are presented, namely the indicators characterizing:
– a general criterion for assessing the quality of educational activities of general education institutions, regarding the openness and accessibility of information about institutions;
– a general criterion for assessing the quality of educational activities of general educational institutions, regarding the comfort of conditions in which educational activities are carried out;
– a general criterion for assessing the quality of educational activities of general educational institutions, regarding the benevolence, courtesy and competence of pedagogical workers;
– a general criterion for assessing the quality of educational activities of general educational institutions, as to the satisfaction with the quality of educational activities of general educational institutions
