This paper presents findings from the study on water user customer perceptions and the implantation of
pro-poor safe water interventions in Uganda’s urban areas. It was a cross-sectional study conducted in six
urban towns. A total of 341 household respondents, mostly buying water from public water points
participated. Most water consumers from public water points were satisfied with the sources and quality
of water. Some perceived the water as safe to drink without first boiling it. However, some consumers
believed their water was contaminated and others it being hard. Most water customers never participated
in establishment of the sources and neither were they consulted in setting water tariffs. With regard to the
pro-poor water and sanitation strategy, key informant respondents such as the private water operators
were unaware of its existence while those who were knowledgeable were blunt about its content due to
inadequate dissemination and clearly defined concepts. This study recommends that to any pro-poor
strategies be well disseminated to all service providers and have clear implementation frameworks to track
performance. In addition, of all service users at all stages of service provision, inclusive of setting tariffs
to avoid exploitation from vendors at the public water points is fundamental