The Palestinian tertiary education system considered to be young according to international standards, as the establishment of the oldest university was only forty years ago. The Palestinian universities were created during Israeli occupation, as part of a Palestinian collective effort to preserve the Palestinian identity as well as to provide young Palestinians with the opportunity to pursue higher education. Quality assurance efforts in Palestine had begun in 2002 with the establishment of the Palestinian Accreditation & Quality Assurance Commission (AQAC). IUG, being one of the biggest higher education institutions in Palestine, established its quality unit immediately and worked in linking its internal quality procedures with external national ones managed by AQAC. The purpose of this paper was to describe IUG quality procedures; with regard to: students, academic programs, teaching and learning, university staff, university environment, administration, and the collection of external feedback. Several challenges were presented along with lessons learned
