Attitudes towards shoplifting: a preliminary cross-cultural study of consumers

Abstract

Shoplifting has a substantial impact on retailers, consumers and wider society, yet we know very little about people‟s attitudes towards this behaviour, especially from a non-Western perspective. A better understanding of consumer misbehaviour in Arabic countries would therefore be of particular interest as such societies represent a new market for global retailers. The aim of this paper, therefore, is to explore the initial results of consumers‟ attitudes towards shoplifting from a cross-cultural perspective. Preliminary analysis of 529 questionnaire responses from UK, US and Libyan consumers finds that attitudes towards shoplifting are broadly similar despite the different cultural and retail contexts. However, on closer inspection these findings suggest interesting disparities between the countries in relation to attitudes towards the consequences of shoplifting, the impact it has on the social networks of the perpetrator and whether the demographics of the shoplifter play a role in the decision to punish the offender