Buchholz, Connor

Corvini, Marguerite

Drake, Bridget

Hodder, Lucy C.

English

University of New Hampshire

 • Call 2-1-1 or visit www.thedoorway.nh.gov for 
help finding substance use disorder (often 
referred to as SUD) services.
 • You should have an evaluation completed 
by a licensed professional. Call 2-1-1 or your 
health care provider for help getting the mental 
health or SUD treatment you need. 
 • Be informed! Call the number on the back of 
your insurance card for mental health or SUD 
services in order to find the right health care 
provider in your network.
How Do I Get Treatment? 
A Quick Guide on How to Access Mental Health 
and Substance Use Disorder Benefits
If  you or someone you know is at risk or 
in crisis, help is available 24/7.
Suicide Prevention Help
Call 1-800-273-TALK (8255)
Text 741741
Substance Use 
Disorder Help
Call 2-1-1
 • Your health insurance plan may decide to not pay for your SUD or 
mental health treatment. This is called a “denial of coverage.” If this 
happens to you, get help and ask for an appeal. 
 • Should I appeal? YES, and quickly! Appeals are often successful! 
An appeal is where you (and your health care provider) dispute a 
decision by your health insurance plan to not pay for SUD or mental 
health treatment. There are no fees or costs to appeal!
 • Contact your provider or the NH Insurance Department at 
1-800-852-3416 for help with your appeal.
 • Call the number on the back of your insurance card for help 
with questions.
If  you have questions about your health insurance and/or health insurance coverage for SUD or mental health services, 
call the NH Insurance Department Consumer Hotline at 1-800-852-3416 for assistance.
Produced as part of  the New Futures/UNH “Resource Guide for Consumers: How to Access Mental Health and 
Substance Use Disorder Benefits,” Updated 2020
Because of  the new laws protecting access to SUD and mental health services, there is a 
good chance your health insurance plan will approve the services you need.
What Happens if I am Denied Treatment? 


A Quick Guide on How to Access Mental Health and Substance Use Disorder Benefits

UNH Scholars' Repository

University of New Hampshire University of New Hampshire Scholars' Repository Institute for Health Policy and Practice (IHPP) Research Institutes, Centers and Programs 4-1-2020 A Quick Guide on How to Access Mental Health and Substance Use Disorder Benefits Lucy C. Hodder University of New Hampshire Connor Buchholz University of New Hampshire Marguerite Corvini University of New Hampshire Bridget Drake University of New Hampshire Follow this and additional works at: https://scholars.unh.edu/ihpp Recommended Citation Hodder, Lucy C.; Buchholz, Connor; Corvini, Marguerite; and Drake, Bridget, "A Quick Guide on How to Access Mental Health and Substance Use Disorder Benefits" (2020). Institute for Health Policy and Practice (IHPP). 42. https://scholars.unh.edu/ihpp/42 This Report is brought to you for free and open access by the Research Institutes, Centers and Programs at University of New Hampshire Scholars' Repository. It has been accepted for inclusion in Institute for Health Policy and Practice (IHPP) by an authorized administrator of University of New Hampshire Scholars' Repository. For more information, please contact nicole.hentz@unh.edu.  • Call 2-1-1 or visit www.thedoorway.nh.gov for help finding substance use disorder (often referred to as SUD) services. • You should have an evaluation completed by a licensed professional. Call 2-1-1 or your health care provider for help getting the mental health or SUD treatment you need.  • Be informed! Call the number on the back of your insurance card for mental health or SUD services in order to find the right health care provider in your network.How Do I Get Treatment? A Quick Guide on How to Access Mental Health and Substance Use Disorder BenefitsIf  you or someone you know is at risk or in crisis, help is available 24/7.Suicide Prevention HelpCall 1-800-273-TALK (8255)Text 741741Substance Use Disorder HelpCall 2-1-1 • Your health insurance plan may decide to not pay for your SUD or mental health treatment. This is called a “denial of coverage.” If this happens to you, get help and ask for an appeal.  • Should I appeal? YES, and quickly! Appeals are often successful! An appeal is where you (and your health care provider) dispute a decision by your health insurance plan to not pay for SUD or mental health treatment. There are no fees or costs to appeal! • Contact your provider or the NH Insurance Department at 1-800-852-3416 for help with your appeal. • Call the number on the back of your insurance card for help with questions.If  you have questions about your health insurance and/or health insurance coverage for SUD or mental health services, call the NH Insurance Department Consumer Hotline at 1-800-852-3416 for assistance.Produced as part of  the New Futures/UNH “Resource Guide for Consumers: How to Access Mental Health and Substance Use Disorder Benefits,” Updated 2020Because of  the new laws protecting access to SUD and mental health services, there is a good chance your health insurance plan will approve the services you need.What Happens if I am Denied Treatment? 

https://scholars.unh.edu/cgi/viewcontent.cgi?article=1040&amp;context=ihpp

A Quick Guide on How to Access Mental Health and Substance Use Disorder Benefits

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