Understanding the Importance and Impact of Technology in an Accounting Setting: Work Outcomes and Relationships with Clients

Abstract

This study explores how technology positively or negatively impacts the accounting profession, and specifically, the impact on work outcomes (i.e. the effectiveness and efficiency of work) and relationships with clients. Three types of technology tools were featured in this study: Accounting and Analytics, Robotic Process Automation, and Communication Technology Tools and Platforms. Our research questions were (1) How much do technology tools improve the efficiency and effectiveness of the accountant? and (2) How much do technology tools affect the relationship with clients? After surveying professionals in the accounting field, we concluded that accountants believe that Communication softwares improve their efficiency and effectiveness the most, with Accounting and Analytics softwares just behind. We can also conclude that technology has a positive, or at the very least, neutral, effect on the relationship between professionals and their clients. Overall, it was found that in the accounting field, technology has a positive impact on work outcomes and relationships with clients