This editorial presents the papers selected from the ATRS 2018 conference to be published in the Journal of Airline and Airport Management

Martini, Gianmaria

Sallán Leyes, José María

Journal of Airline and Airport Management

English

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Recent Trends on Airline and Airport Management Research: Selected Papers from the 22nd ATRS World Conference, Seoul, 2018

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Journal of  Airline and Airport Management 9(2), 25-26-1-JAIRM, 2019 – 9(2), Online ISSN: 2014-4806 – Print ISSN: 2014-4865https://doi.org/10.3926/jairm.137Recent Trends on Airline and Airport Management Research: SelectedPapers from the 22nd ATRS World Conference, Seoul, 2018Jose M Sallan1 , Gianmaria Martini21Universitat Politècnica de Catalunya – BarcelonaTech (Spain)2Department of  Management, Information and Production Engineering, Università degli Studi di Bergamo (Italy) jose.maria.sallan@upc.edu,gianmaria.martini@unibg.itReceived August, 2019Accepted October, 2019To cite this article: Sallan, J.M.; & Martini, G (2019). Recent Trends on Airline and Airport Management Research: SelectedPapers from the 22nd ATRS World Conference, Seoul, 2018. Journal of  Airline and Airport Management, 9(2),25-26. https://doi.org/10.3926/jairm.137The 22nd Air Transport Society World Conference was held in Seoul, Korea, from 2nd to 5th July 2019. Theconference was jointly organised by the Korea Transport Institute, the Korea Transport University, the KoreaAirports Corporation and Incheon Airport. During the four days of  conference, 222 papers were presented in62 sessions covering most of  topics of  air transport research, and airport and airline management. In this specialissue, we present four papers covering trending research issues on airline and airport management. Three ofthem cover topics about airline management: the relationship between airline’s efficiency and profitability, anexperimental research on user experience in online air tickets purchase and dynamic refund policies applied topassengers cancelling air tickets. The last paper is about an important topic of  airport management: strategies ofrisk mitigation of  unmanned air vehicles (UAV) accidents near airports. Low and Yang paper analyzes the relationship between service efficiency and profitability in the airline industry.They measure service efficiency in five key airline cost centres: (1) business orientation, (2) network coverage, (3)physical resources, (4) maintenance, repair and overhaul (MRO) and (5) human resources. They measureefficiency using data envelopment analysis using a slack-based model. Model results are independent variables ofan alternate conditional expectations regression model. They find that the relationship between efficiency andprofitability is mediated by airline’s generic strategy. Airlines following a cost leadership strategy raise theirprofitability increasing efficiency on physical resources, MRO and human resources, while airlines pursuing adifferentiation strategy must focus on service quality, rather than on efficiency, to foster their profitability. -25-Journal of  Airline and Airport Management 9(2), 25-26Pasupa and Churamakara perform an experimental research on airline e-commerce user experience, examiningconsumer behaviour and preferences between purchasing media, including computer website, mobile websiteand mobile application. They find five factors that determine user experience (UX) in airline ticket purchasing:physical experience, trust, willingness to learn, context of  use and adjustment. The importance of  airline ticketpurchasing for customers makes them willing to learn a relatively complex user interface (UI), unlike otherindustries such as videogames. Physical experience makes computer website preferable to other media, as screensize and ease data input lead to a better user experience. Context of  use (location and urgency) can make mobileapplications preferable in some cases. As a consequence, airlines need to ensure that UI of  all their mediaconforms to the best UX practices. Zhao and Deng use game theory to study a situation that occurs frequently in the transportation industry: apassenger has to cancel the ticket so that she has to pay a refund to the transportation company. An astringentrefund policy may reduce company’s losses in the short run, but may harm airline’s reputation in the long run,putting in danger future profitability. Authors propose airlines to adopt a dynamic refund policy scheme,charging different refund fees in different refund times, so that the utility of  airlines and passengers ismaximized. Finally, Pyrgies’ paper is about a trending issue in airport security, incidents caused by unmanned air vehicles(UAV) in the vicinity of  airports. He analyzes through quantitative and qualitative techniques a sample of  139serious UAV incidents in the vicinity of  worldwide airports. Using data from this sample, he performs a riskanalysis based on FAA Safety Management 5-steps procedure to identify root causes of  UAV accidents. He findsthat UAV accidents occur more frequently than expected, and that happen higher and further from airports thananticipated. As a consequence, the paper suggests that mitigation measures of  UAV potential incidents should bedeployed not only on airports, but also on-boarded in UAV themselves. We hope that the contributions presented in this special issue will be of  value to the readership of  Journal ofAirline and Airport Management and serve to stimulate future work in the realm of  air transport. We extend ourgratitude to all the people who contributed to the ATRS Seoul Conference: the organization team, theparticipants and the reviewers. Moreover, we are in debt with all the reviewers that have provided excellentsuggestions to the accepted papers and helped to improve their quality. We hope the readers find the articlesvaluable and an encouraging step for further inquiry into the respective topics. Keywords: editorial, ATRS 2018 special issueDeclaration of  Conflicting InterestsThe authors declared no potential conflicts of  interest with respect to the research, authorship, and/orpublication of  this article. Funding The authors received no financial support for the research, authorship, and/or publication of  this article.Journal of  Airline and Airport Management, 2018 - www.jairm.orgArticle's contents are provided on an Attribution-Non Commercial 4.0 Creative CommonsInternational License. Readers are allowed to copy, distribute and communicate article'scontents, provided the author's and Journal of  Airline and Airport Management's namesare included. It must not be used for commercial purposes. To see the complete licensecontents, please visit https://creativecommons.org/licenses/by-nc/4.0/.-26-

Recent Trends on Airline and Airport Management Research: Selected Papers from the 22nd ATRS World Conference, Seoul, 2018

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