'Academic Conferences and Publishing International - ACPIL'
Abstract
In the recent past several authors have addressed the issue of the 'e\u2010Government paradox' which is exemplified by the contrast between the level of investments made on deploying ICT\u2010enabled services and the little impact produced and/or demonstrated so far. To this regard, in most maturing countries, main barriers hindering the adoption of e\u2010 Government services are those related to the lack of both a structured policy measurement process and an effective stakeholders' engagement. In particular, critical success factor for e\u2010Government adoption seems to be a transparent and trustworthy policy decision\u2010making process and its key prerequisite is the definition and implementation of a well organized and fully participatory measurement framework, enhancing stakeholder trust in policy decision. Starting from these findings, the paper explores the existing relationship between measurement and trust on e\u2010Government decision\u2010 making processes, discussing which could be the possible trade\u2010off between high quality measurement of public e\u2010services and the high level of trust in policy decisions for their adoption and long term sustainability. The methodological approach underpinning the analysis is based upon a critical review of main e\u2010Government measurement frameworks, selected according to their effective capability to support policy decision\u2010making in implementing e\u2010Government strategies as well as their expected value to reinforce 'trust' with citizens and stakeholders.. As a result of the analysis a new measurement model capable of measuring the public value of e\u2010Government services is proposed. The model has been tested in a real context of usage for the measurement of the Telematics and Informatics Policies Implementation Plan (PiTER) of the Emilia\u2010Romagna Region in Italy in the period 2011\u20102013. The paper therefore discusses the main findings emerged from the concrete application of the proposed model in light of the feedback received from the public administration and the stakeholders participating to the measurement process. It then outlines its conditions of applicability in other policy contexts as well as new possible research directions
