An evaluative case study of a basic education and training programme in Indonesia : a thesis presented in partial fulfilment of the requirements for the degree of Master of Educational Administration at Massey University, Palmerston North, New Zealand

Abstract

The purpose of this study was to evaluate the effectiveness of the basic education and training programme (the DIKLAT ADUM) for Indonesian civil servants. This evaluative case study was based on the nature of formative evaluation that aims at providing feedback for the programme's improvement and development. This research used the methods of survey questionnaire and telephone interview. A purposive-random sampling was carried out for the interview. Using the Likert attitude scale and open-ended questions, the questionnaire asked the participants about their expectation of the programme, the programme's content and the perceived effects of the programme. The telephone interview enquired about participants' insights regarding some themes that had emerged from the questionnaire. The responses to the survey questionnaire and interview showed that the programme was reasonably effective in improving the participants' skills and knowledge of public administration and management as well as their attitude towards their job as civil servants. However, it was found that two main aspects of the programme, curriculum and its delivery, needed special attention from the stakeholders in order for the programme to be more effective. The study concludes with some recommended action plans for both the organisational and individual stakeholders. It also recommends a model for evaluating future DIKLAT ADUM programmes aimed at their improvement and development