he purpose of this study was to develop a process model for the maintenance management of school buildings. The proposed model was developed in a three-phase process: the information gathering phase using questionnaires, interviews and document analysis; the model development phase using the IDEF0 process modelling technique; and the experts' verification phase by three school maintenance experts. The potential usefulness of the model was tested on 61 school managers. The results of the survey indicated that the model has the potential to improve the existing corrective and reactive maintenance management practices towards preventive and proactive practices
