The purpose of this study is to examine the relationship between components of organizational

commitment and job satisfaction among employee at Kedah State Treasury. Therefore this study could make important contribution to extant research in management and organizational behaviour. In the beginning of this study, the purpose, research question, and the need for the study is given. Then, literature is discussed about organizational commitment and job satisfaction that focusing on the relationship between them. There are 84 employees in population and the number of sample were 76 respondents. All data of the respective

measurement items are tested with reliability and validity test based on Alpha Cronbach to the

internal consistence by using SPSS program version 21. The result showed that affective, continuance and normative commitment have a significant positive relationship with job satisfaction

Syed Mohd Ezman, Syed Zain

English

Universiti Utara Malaysia: UUM eTheses

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ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION:  PERSPECTIVE OF THE KEDAH STATE TREASURY    SYED MOHD EZMAN BIN SYED ZAIN       MASTER OF SCIENCE (INTERNATIONAL ACCOUNTING) UNIVERSITI UTARA MALAYSIA JUNE 2016        ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION:  PERSPECTIVE OF THE KEDAH STATE TREASURY      By SYED MOHD EZMAN BIN SYED ZAIN      Thesis Submitted to Tunku Puteri Intan Safinaz School of Accountancy, Universiti Utara Malaysia (UUM), In Fulfillment of the Requirement for the Master of Science (International Accounting)     Permission to Use   In presenting this thesis in fulfillment of the requirements for a Post Graduate degree from the Universiti Utara Malaysia (UUM), I agree that the Library of this university may make it freely available for inspection. I further agree that permission for copying this thesis in any manner, in whole or in part, for scholarly purposes may be granted by my supervisor(s) or in their absence, by the Dean of Tunku Puteri Intan Safinaz School of Accountancy where I did my thesis. It is understood that any copying or publication or use of this thesis or parts of it for financial gain shall not be allowed without my written permission. It is also understood that due recognition given to me and to the UUM in any scholarly use which may be made of any material in my thesis.  Request for permission to copy or to make other use of materials in this thesis in whole or in part should be addressed to:  Dean of Tunku Puteri Intan Safinaz School of Accountancy Universiti Utara Malaysia (UUM) 06010 Sintok Kedah Darul Aman          ABSTRACT  The purpose of this study is to examine the relationship between components of organizational commitment and job satisfaction among employee at Kedah State Treasury. Therefore this study could make important contribution to extant research in management and organizational behaviour. In the beginning of this study, the purpose, research question, and the need for the study is given. Then, literature is discussed about organizational commitment and job satisfaction that focusing on the relationship between them. There are 84 employees in population and the number of sample were 76 respondents. All data of the respective measurement items are tested with reliability and validity test based on Alpha Cronbach to the internal consistence by using SPSS program version 21. The result showed that affective, continuance and normative commitment have a significant positive relationship with job satisfaction.   Key words: Affective commitment, continuance commitment, normative commitment, job satisfaction.        ABSTRAK  Tujuan kajian ini dijalankan adalah untuk mengkaji hubungan antara komponen komitmen organisasi dan kepuasan kerja di kalangan pekerja di Perbendaharaan Negeri Kedah. Oleh itu kajian ini dilihat boleh membuat sumbangan penting kepada penyelidikan yang masih ada dalam pengurusan dan tingkah laku organisasi. Pada awal kajian ini, tujuan, persoalan kajian, dan keperluan untuk kajian telah dinyatakan. Kemudian, dapatan kajian serta kajian terdahulu dibincangkan mengenai komitmen organisasi dan kepuasan kerja yang memberi tumpuan kepada hubungan antara mereka. Perbendaharaan Negeri Kedah mencatakan populasi staf sebanyak 84 orang dan seramai 76 orang staf telah menjadi responden bagi kajian ini. Semua data dan pengukurannya diuji dengan kebolehpercayaan dan ujian kesahihan berdasarkan Cronbach Alpha serta SPSS versi 2.1. Hasil kajian menunjukkan ketiga-tiga komponen komitmen organisasi mempunyai hubungan positif yang signifikan dengan kepuasan kerja.  Kata kunci: komitmen afektif, komitmen berterusan, komitmen normatif, kepuasan kerja.        ACKNOWLEDGEMENTS  I begin in the name of Allah, most merciful. Many thanks to Allah for providing me with strength and emotional support throughout my study. I owe my deepest gratitude to those who have helped me through the process of completing this dissertation. It is a pleasure to thank those who made this project paper possible.  My most profound thankfulness goes to my supervisor: DR MOHD. ATEF’ MD. YUSOF for all her patience, scientifically proven, creativity encouraging guidance, and discussions that made this study to what it is. Without her understanding, consideration and untiring advice, this dissertation would not have been completed successfully.  My special appreciation to my dear parents Syed Zain Bin Syed Abdullah and                   ZamZam Khirani Binti Mohd Salleh Khir whose endless love and support throughout my life can never be repaid. Last but not least, many thanks to my family members for their continuous moral support, and all my friends who helped in giving ideas, advices and support in completing this project paper. Thank you.   Syed Mohd Ezman Bin Syed Zain Tunku Puteri Intan Safinaz   School of Accountancy Universiti Utara Malaysia (UUM)  06010 Sintok  Kedah Darul Aman  TABLE OF CONTENTS    Page  CHAPTER 1 : INTRODUCTION 1 1.1 Background of the study 1 1.2 Problem Statement 3 1.3 The Purpose of the Study 4 1.4 Research Question 4 1.5 Research Objective  5 1.6 Significant of the Study 5 1.7 Scope of the Study 6 1.8 Limitation of the Study 7 1.9 Definition of Key Terms  7 1.10 Organization of the Thesis 8    CHAPTER 2 : LITERATURE REVIEW 9 2.1 Introduction 9 2.2 Job Satisfaction 9  2.2.1 Dimension of Job Satisfaction 11            2.2.1.1 The Work Itself           2.2.1.2 Pay           2.2.1.3 Promotion Opportunities           2.2.1.4 Working Condition           2.2.1.5 Supervision           2.2.1.6 Co-Workers 12 12 13 14 14 15 2.3 Organizational Commitment 15  2.3.1 Types of Employee Commitment 18            2.3.1.1 Affective Commitment           2.3.1.2 Continuance Commitment           2.3.1.3 Normative Commitment 19 19 20 2.4 Relationship Between Organization Commitment and Job Satisfaction  20 2.5 Theoretical Framework 22  2.5.1 Theory of Job Satisfaction 22 2.6 Conceptual Framework 23  2.6.1 Independent Variable 2.6.2 Dependent Variable  24 24    CHAPTER 3 : METHODOLOGY 25 3.1 Introduction 25 3.2 Research Design 25  3.2.1 Type of Study 3.2.2 Source of Data 25 26           3.2.2.1 Primary Data 26  3.2.3 Unit of Analysis 26  3.2.4 Population and Sampling Technique 26 3.3 Measurement 27 3.4 Operationalization of Key Term 30 3.5 Data Collection Method 32 3.6 Data Analysis Techniques  32    CHAPTER 4 : RESULT AND DISCUSSION 34 4.1 Introduction 34 4.2 Reliability Analysis 34 4.3 Demographical Background of the Respondent Analysis 35 4.4 Organizational Commitment Analysis 38  4.4.1 Employees Affective Organizational Commitment          Analysis 4.4.2 Employees Continuance Organizational Commitment           Analysis 4.4.2 Employees Normative Organizational Commitment           Analysis   38  39  41 4.5 Employees Job Satisfaction Analysis 43 4.6 Hypothesis Testing  44  4.6.1 Analyse the Significant Relationship between          Organizational Commitment and Job Satisfaction among          Employees of Kedah State Treasury   4.6.2 Analyse the Significant Relationship between each          components of Organizational Commitment with Job          Satisfaction among Employees of Kedah State Treasury      44   46    CHAPTER 5 : DISCUSSION, RECOMMENDATION AND CONCLUSION 49 5.1 Introduction 49 5.2 Discussion on the Research Objectives 49  5.2.1 Discussion on the Relationship between Organizational          Commitment and Job Satisfaction among Employees of           Kedah State Treasury   49 5.3 Recommendation 51  5.3.1 Recommendation to the Kedah State Treasury 5.3.2 Recommendation for Future Researchers 51 53 5.4 Conclusion 53    REFERENCES  56 APPENDIX  59        LIST OF TABLES  Table                                                                                                                             Page 3.1 Layout of the Questionnaire 28 3.2 Measurement Items 29 3.4 Operational Definition of Items Variables 30 3.5 Rating Scale 32 4.2 Testing Reliability with Cronbach’s Coefficient Alpha 35 4.3 Respondent Demographic Background 36 4.4.1 Kedah State Treasury Employees’ Affective Organizational Commitment 38 4.4.2 Kedah State Treasury Employees’ Continuance Organizational Commitment  40 4.4.3 Kedah State Treasury Employees’ Normative Organizational Commitment  41 4.5 Kedah State Treasury Employees’ Job Satisfaction 43 4.6.1 Correlation between Organizational Commitment and Job Satisfaction 45 4.6.2 Correlation between each components of Organizational Commitment with Job Satisfaction 47           LIST OF FIGURES  Figure  Page  2.6 Conceptual Framework 24   1    INTRODUCTION  1.1 Background of the Study Job satisfaction has been extensively researched (Susanty & Miradipta, 2013). The relationship between people and work is often noted by many philosophers. The workplace is often spent by most of the men in their lives. It can also be categorized as a social reality, but it can also improve the status of the individual, especially in public. Job satisfaction can have a beneficial outcome on the individual to carry on with the good work and committed to the organization. Therefore, the employer ought to know the elements that can influence the level of job satisfaction because individual job satisfaction has a major impact on the organization.  In a competitive environment, the main determinant of the success of an organization is dependent on the worker. Apart from that, good management of employee commitment can be beneficial to both the individual and organizational level in terms of effectiveness, performance, productivity and decrease turnover (Fiorita, Bozeman, Young & Meurs, 2007). Satisfaction in work will have a major impact that the employee will do a good job and be committed to the organization. Any organization that wants to succeed must ensure that each employee is satisfied (Berry, 1997). The effectiveness of an organization depends on a large number of employees where employees are satisfied with the work plus employees who are satisfied more productive than workers who are not satisfied (Robbins & Judge, 2008). For employee opinions, they have contributed a lot to the organization and also involve emotions in organizations. However, the administration of the organization has little The contents of the thesis is for internal user only 56  REFERENCES Allen, N.J. and Meyer, J.P. (1990) ‘The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization’, Journal of Occupational Psychology, 63, 1–18.  Berry, J. W. (1997). Immigration, acculturation and adaptation. Applied Psychology, 46, 5–68. Bhuian, S. N. & Menguc, B. 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Organizational commitment and job satisfaction: Perspective of the Kedah State Treasury

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Organizational commitment and job satisfaction: Perspective of the Kedah State Treasury

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Universiti Utara Malaysia: UUM eTheses