The Royal Malaysian Police has launched the service friendly program among it members to improve their organizational image. This program is carried out with the members of the Royal Malaysian Police to uphold a high level of commitment in achieving intended objectives.
This study is aimed to see the relationship between the perception climate of the organization and the commitment in making the service friendly program a success among the police personals at the enquiry office in various police stations in Ampang Jaya, Selangor Police District. The result of the study shows that many respondents have a
high level of knowledge about service friendly program. Where as, the commitment of the respondents towards the program are only at a satisfactory level. The relationship between perceptions of organizational climate and the program commitment from the climatic dimension of the organizational does not show a strong relationship.
This is due to the culture in Royal Malaysian Police which exercise a strong discipline and orders from the superior and the rules of the force. Thus, the researcher propose that Royal Malaysian Police should conduct their internal study to find out which internal factor that can improve more the level of commitment among the members of the
organization. As such all policies of the Royal Malaysian Police that will be implemented can bring in a positive culture which is more permanent in nature and therefore help the organization to achieve its goals
