In early 2011, Eastern Michigan University (EMU) began implementation of the Summon Web-scale discovery service from Serials Solutions. This case study will explore the challenges and successes of the implementation and launch process. Topics covered will include project management overview; integration of Summon with our ILS, link resolver, and Automated Retrieval Collection (ARC); mapping of the library\u27s print collection to the Summon interface; issues that arose with the ingest of our titles; incorporation into the library\u27s daily workflow; maintenance of e-resource holdings in two separate knowledge bases; and integration into public services reference and teaching
