The aim of the study is to evaluate the current employee training and development programme at an information management company in Johannesburg in order to make recommendations to management for targeted training programmes. The company increased resources to enhance the functioning of all of their processes, practices and systems, including their training and development systems. Methods were sought to ensure that training and development was cost-justified and that training and development activities furthered the organisation’s goals by making all employees more productive. In 2012, training analysts and practitioners provided the training manager with several models and frameworks for best practices. However, few if any of these models were evaluated to determine if the elements of effective practice they describe do make a difference in the quality of training and development programmes. Most employees feel that they are trained just for the sake of settling the Broad Based Black Economic Empowerment (BBBEE) scorecard. With the advent of these problems the study identified a gap in the evaluation of employee training and development programmes at the company and recommended to management the importance of developing effective training and development practices.
