Presented at the 2013 Access Services Conference, November 6-8, 2013, Georgia Tech Global Learning Center, Atlanta, Georgia.With change as a constant in libraries, we are all challenged to come up with effective ways to coach and develop our staff to ensure continued success. Using operant conditioning techniques, such as behavior modification, for performance management gives supervisors and managers practical tools for addressing negative behaviors and for creating a workplace that is optimal for staff and organizational success. The specific model of antecedent – behavior – consequence provides the framework for understanding how to clarify the desired results and reinforce the desired behaviors. With this as a foundation, courageous conversations will be easier to have. A few key pointers will make it much simpler to facilitate staff and organizational progress and ensure enduring changes
