Enterprise IT Strategy Plan Office of the CIO, FY16018. This document provides the enterprise wide information technology (IT) strategies through the biennium FY17-19. It aligns with President Bounds ‘One University of Nebraska, four campuses’ vision and goal, through collaboration and working collectively together for the NU system

University of Nebraska, Computing Services Network

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The University of Nebraska, Omaha

University of Nebraska at OmahaDigitalCommons@UNOBusiness/Finance/Operations Portfolio/Visit 2016-184-8-2016NU Website: CSN Enterprise IT Strategy Plan16-18University of Nebraska, Computing Services NetworkFollow this and additional works at: http://digitalcommons.unomaha.edu/oiebusinessThis Website is brought to you for free and open access by the Portfolio/Visit 2016-18 at DigitalCommons@UNO. It has been accepted forinclusion in Business/Finance/Operations by an authorized administratorof DigitalCommons@UNO. For more information, please contactunodigitalcommons@unomaha.edu.Recommended CitationUniversity of Nebraska, Computing Services Network, "NU Website: CSN Enterprise IT Strategy Plan 16-18" (2016). Business/Finance/Operations. Paper 14.http://digitalcommons.unomaha.edu/oiebusiness/14    Enterprise IT Strategy Plan  Office of the CIO 	FY16-18		April	8,	2016			 	1		This	document	provides	the	enterprise	wide	information	technology	(IT)	strategies	through	the	biennium	FY17-19.		It	aligns	with	President	Bounds	‘One	University	of	Nebraska,	four	campuses’	vision	and	goal,	through	collaboration	and	working	collectively	together	for	the	NU	system.			The	strategic	directives	and	goals	of	this	plan	are	focused	on	six	areas:		• Build	and	strengthen	trusted	partnerships	and	collaboration	throughout	the	university		• Provide	dependable	and	secure	enterprise	services	and	solutions	• Improve	and	enhance	the	end-user	experiences	for	enterprise	systems	• Improve	decision	making	through	the	use	of	integrated	data	• Improve	the	financial	effectiveness	and	transparency	of	the	services	we	provide	• Invest	and	grow	our	IT	skills	and	expertise	to	maintain,	support	and	enhance	our	enterprise	systems	and	services.					Each	of	these	directives	are	foundational,	supporting	the	University	Strategic	Framework,	and	are	integral	to	each	of	the	CSN	services.			The	goals	and	initiatives	outlined	for	each	CSN	service	area	were	developed	to	support	each	of	these	strategic	directives.			These	directives	form	an	overarching	vision	that	provides	information	technologies	that	will	balance	the	need	for	collaborative,	resilient,	secure,	informational,	innovative	and	easy	to	use	services	and	solutions.			CSN	supports	the	faculty,	staff	and	students	across	the	University	of	Nebraska	system,	Nebraska	State	College	System,	Network	Nebraska	(K-12	and	Higher	Education),	as	well	as	the	State	of	Nebraska.		The	term	“organization”	is	used	throughout	this	document	to	denote	all	CSN	customers	and	constituents.		2		CSN	Mission:	Provide	stakeholders	with	innovative,	secure,	reliable	technology	services	and	solutions	through	collaboration	and	partnership.			CSN	Strategic	Directives	Foster	Communication	and	Collaboration	President	Bounds	‘One	University,	four	campus’	vision	is	based	on	a	cohesive	and	interrelated	communications	and	collaboration	strategy	within	the	university	and	with	its	partners.			CSN’s	goal	is	to	continually	identify,	recommend,	implement	and	support	technology	tools	and	solutions	that	improve	the	ease	and	efficiency	of	communication	and	collaboration	that	can	enable	and	foster	this	vision.					Enhance	User	Experience	CSN	will	provide	a	unified	and	innovative	experience	for	students,	faculty,	staff	of	the	University	of	Nebraska	and	other	partners	throughout	the	state	for	the	services	and	systems	we	support.		We	will	focus	on	increased	customer	satisfaction	by	providing	high	level	service	to	our	constituents	with	improved	ease	of	use	resulting	in	effective	and	secure	operations.	Provide	Robust	and	Secure	IT	Services	and	Solutions		CSN	will	take	proactive	steps	to	deliver	dependable,	scalable,	secure	IT	services	and	systems	with	comprehensive	support.	We	will	improve	the	data	and	network	security	of	our	University	systems	so	confidentiality,	integrity,	and	availability	is	maintained	to	the	highest	standards	as	prescribed	by	law	and	regulation.		Enable	Decision	Making	with	Integrated	Data	CSN	strives	to	provide	the	best	data	management	and	reporting	services	to	our	communities	for	business	reporting,	transactional	reporting,	integrated	analytical	reporting,	and	overall	management/support	of	the	underlying	databases	and	data.			Advocate	Financial	Stewardship		CSN	will	continually	review,	analyze,	and	improve	the	financial	effectiveness	and	transparency	of	its	services.		We	will	proactively	research	and	identify	cost-effective	ways	to	optimize	stability,	scalability,	and	security.						Invest	in	Human	Resources	Information	Technology	professionals	are	our	most	valuable	IT	asset.		CSN	will	strive	to	develop	and	build	the	needed	skills	and	expertise	to	maintain,	support	and	enhance	our	enterprise	systems	and	services.		We	will	provide	staff	with	opportunities	to	grow	professionally	and	develop	within	their	areas	of	expertise	based	on	changing	and	emerging	technologies	and	IT	solutions.									3		Business	Process	Support		CSN customers rely directly on the IT systems and services that support many of the core business processes, including finance, human resources, procurement, budget, student services, web development, output management, communications and collaboration.  These systems support the university’s mission and CSN support activities.  It is critical that our investment in these systems improve the security, efficiency, and effectiveness of the customers we support. 	Goals	and	Initiatives:	• Encourage	the	adoption	of	common	business	processes	and	solutions	across	the	organization	to	reduce	complexity	and	improve	quality	in	the	support	of	enterprise	business	systems.		(University	Goals	6)	o Research	and	understand	business	drivers	and	needs.		o Evaluate	opportunities	to	replace	3rd	party	components	with	core	system	options.	• Evaluate/research	emerging	solutions	and	practices	to	determine	applicability	and	future	direction	for	improving	service	delivery,	functionality,	efficiency,	and	costs.		(University	Goals	6)	• Bring	decision-makers	together	to	identify	customer	needs.		(University	Goals	6)	• Enhance	and	integrate	solutions	to	address	customer	needs.		(University	Goals	6)	• Utilize	customer	satisfaction	surveys	to	identify	areas	of	need/improvement.		(University	Goals	6)	• Collaborate	with	customers	to	improve	the	overall	end-user	experience	within	the	supported	enterprise	business	systems.		(University	Goals	6)	o Improve end-user interfaces to streamline business processes. § Provide	better	information/data	to	users	to	enhance	their	interaction	with	the	systems	and	tools. o Manage and reduce product portfolio to better maintain and serve the end-user community.  o Ensure extendibility, accessibility and mobility by using standard technologies. • Provide	feature-rich	communication	tools	that	support	collaboration	throughout	the	organization.		(University	Goals	6)	o Integrate	and	streamline	new	communication	technologies,	tools	and	best	practices	for	improved	communications.													4		Data	Management	&	Analytics	Our	enterprise	information	systems	along	with	campus	systems	produce	a	tremendous	amount	of	data	and	information	on	an	ongoing	basis.		This	data	is	the	foundation	for	guiding	decisions	and	assists	in	diagnosing,	describing,	prescribing	and	predicting	the	short	term	and	long	term	direction	of	the	organization.		Information	technology	professionals	must	understand	and	fulfill	data	and	information	needs	to	support	student	and	campus	success.								Goals	and	Initiatives:			• Support	Data	Governance	initiative	driven	by	Executive	Vice	President	and	Provost	and	Vice	President	of	Business	and	Finance.		(University	Goals	6)	• Collaborate	to	develop	a	single	authoritative	source	of	information	for	the	organization	where	all	units	access	core	integrated	data.		(University	Goals	6)	o Identify,	integrate,	store	and	make	data	from	multiple	sources	together	for	improved	decision-making	and	data	access.		o Identify	system-wide	and	campus/unit	level	information	needs	and	metrics.	o Create	a	common	definition	of	integrated	data.	o Develop	models	to	enable	strategic	decision	making.	• Develop	data	analytic	skills	and	knowledge	needed	to	support	a	single	authoritative	source	of	information.		(University	Goals	6)	o Build,	develop	and	maintain	the	technical,	analytical	and	business	skills	to	support	and	enhance	the	necessary	analytical	architecture	and	tools.		o Research	emerging	technologies	and	solutions	and	determine	applicability	and	future	direction.	• Create	an	analytics	and	business	intelligence	center	to	support	the	long-term	strategic	decision	making	for	the	organization.		(University	Goals	6)	o Propose	and	advocate	for	an	overall	business	intelligence	governance	structure	to	guide	the	management	and	use	of	integrated	data,	and	project	priorities	of	a	collaborative	business	intelligence	center.			o Build	a	collaborative	partnership	within	IT,	academic,	and	business	communities	to	identify,	build	and	utilize	a	common	analytical	architecture.		o Develop	a	long-term	plan	and	structure	for	funding	and	sustaining	strategic	data	management	and	analytic	initiatives.													5		IT	Governance	&	Service	Management		It	is	vital	that	IT	investment	choices	be	guided	by	customers,	support	enterprise	strategies,	and	ensure	the	most	important	items	receive	the	highest	priority.		It	is	imperative	that	the	intelligent	use	of	resources,	provides	a	shared,	rational,	and	transparent	framework	for	the	selection	and	prioritization	of	IT	investments.		Effective	IT	Governance	and	Service	Management	will	help	foster	a	positive	and	trusted	partnership	with	the	institution’s	customers	to	collaborate	on	achieving	the	institution’s	strategic	plan	through	the	use	of	IT	resources.			Goals	and	Initiatives:	• Promote	and	support	an	IT	governance	organization	and	processes	that	empower	and	encourage	accountability	and	transparency	to	better	support	the	mission	activities	of	the	University.		(University	Goals	6)	o Collaborate	to	create	a	comprehensive	view	of	IT	priorities.	o Deploy	Service	Level	Agreements	and	collect	and	report	on	key	performance	metrics.		o Produce	transparent	annual/ongoing	reporting	regarding	organization	resources	and	assets.	• Ensure	that	priorities	and	investments	are	aligned	with	the	University	and	campus	goals.		(University	Goals	6)	o Perform	periodic	assessments	of	the	IT	prioritization	process.	o Develop	an	annual	strategic	plan.	o Develop	decision-making	practices	that	tie	outcomes	to	organizational	goals.	• Ensure	that	we	have	the	right	people	to	support	and	enhance	enterprise	systems	based	on	the	business	needs	and	processes	of	the	supported	end-user	community.		(University	Goals	6)	o Engage	all	members	of	the	organization,	identify	career	paths	and	align	staff	development	opportunities	with	the	work	needed	to	address	succession,	system	requirements	and	growth.	o Identify	opportunities	and	provide	training/professional	development	to	boost	our	knowledge,	skills	and	abilities.	o Improve our ability to promote and compensate employees based on internal and external market relevance and staff engagement in the organization’s objectives.  o Need to specifically address collaborating with campuses to share skills and resources across the system. • Strengthen	business	and	IT	relationships	within	the	organization	to	leverage	economies	of	scale	and	realize	efficiencies.		(University	Goals	5,	6)	o Establish	IT	procurement	processes	that	leverage	IT	spend.		o Collaborate	to	identify	IT	customer	service	process	improvements	and	efficiencies.	o Identify	opportunities	to	exchange	information,	share	tools,	and	work	together	on	solutions.	o Initiate	networking	opportunities	on	the	campuses,	throughout	the	organization,	and	in	larger	regional	and	national	venues/groups.	• Develop	a	University-wide	strategic	Disaster	Recovery	and	Business	Continuity	plans	to	provide	improve	availability	of	Enterprise	systems	to	all	campuses.		(University	Goals	6)	o Collaborate	with	all	campuses	on	their	Disaster	Recovery	(DR)	and	Business	Continuity	Planning	(BCP)	efforts	to	ensure	University-wide	efforts	are	strategically	aligned	and	meet	business	requirements.	o Capture	and	verify	business	requirements	for	Enterprise	Systems	in	a	common	application	that	is	available	across	all	campuses.	6		o Develop	and	exercise	comprehensive	DR	plans	that	will	test	our	ability	to	recover	enterprise	operations	successfully	and	in	the	appropriate	time	frames.	o Review	current	processes	and	procedures	for	inclusion	of	Disaster	Recovery	criteria	and	expectations	where	applicable.		o Identify	areas	of	opportunities	to	strength	our	critical	systems	and	landscape	to	improve	responsiveness	to	outages	and	disasters.																							7		Security	&	Identity	Access	Management		A	multi-layered	security	architecture	is	required	to	protect	data,	desktops	and	servers,	and	other	electronic	resources	used	to	run	the	University.	There	is	significant	value	associated	with	our	intellectual	assets,	institutional	data,	and	personal	information	that	require	substantial	measures	to	protect.	Safeguarding	university	information,	systems,	and	constituents	allows	the	staff	to	concentrate	on	more	mission	related	activities	and	operations.	Goals	and	Initiatives:	• Collaborate	within	the	organization	on	security	initiatives.		(University	Goals	6)	o Develop	common	security	policies	in	conjunction	with	the	University	Security	Council	o Adopt	common	tools,	processes,	and	best	practices	(e.g.,	incident	response	plan	&	ticketing,	log	management,	threat	assessment,	denial	of	service)	• Security	Operations	Center		(University	Goals	5,	6)	o Collaborative	opportunity	with	State	of	Nebraska,	University	System,	State	Colleges		o Create	an	interdisciplinary	program	that	brings	together	faculty	and	experts	from	the	technical,	legal,	business	and	medical	areas	of	the	University	to	collaborate	on	the	growing	importance	of	cyber	security.		o Develop	strong	partnerships	with	industry	leaders	to	assist	in	supporting	and	growing	the	center.	• Utilize	current	security	methods	and	solutions	to	protect	information	resources.		(University	Goals	6)	o Identify	improved	methods	to	prevent	installation,	spread,	and	execution	of	malicious	software	on	user	and	infrastructure	platforms.		o Enhance	network	monitoring	apparatus	to	discover	and	alert	upon	potentially	compromised	accounts	and	systems.		o Proactively	detect	exploitable	vulnerabilities	in	infrastructure	and	computing	systems.		o Provide	security	training	programs	and	certification	opportunities	to	enhance	the	knowledge	and	skills	of	our	staff.	• Partner	with	business	representatives	to	develop	a	Data	Governance	Plan.		(University	Goals	6)	o Identify	rules	and	responsibilities	around	classifying	and	protecting	data	creates	the	ground	rules	to	which	the	campuses	can	point	their	individual	security	plans.	• Utilize	industry	best	practices/tools/mechanisms	to	protect	information	resources.		(University	Goals	6)	o Prevent	the	unintended,	unnecessary,	and	unauthorized	flow	of	data	from	trusted	computing	systems	and	networks.	o Identify	and	protect	sensitive	information	stored	within	computing	systems.	• Enhance	identity	and	access	management	system	and	processes.		(University	Goals	6)	o Replacement	of	the	University	of	Nebraska	Identity	and	Access	Management	infrastructure.	o Deploy	federation	using	InCommon	framework	to	improve	access.		o Implement	2-factor	authentication	for	enterprise	systems	(O365,	NeSIS,	SAP,	Firefly).	o Improve	account	management	(to	include	provisioning	and	deprovisioning).	o Focus	on	automated	processes.	 	8		Infrastructure	The	University	and	associated	partners	require	a	foundational	infrastructure	of	reliable	information	technology	resources	on	which	other	systems	and	services	depend.		These	infrastructure	services	must	maintain	a	superior	level	of	performance	and	reliability	to	allow	users	to	access	needed	resources	and	support	the	mission	of	the	organization	while	being	cost-effective,	scalable,	and	accommodating	to	changing	needs	and	technologies.			Goals	and	Initiatives:	• Utilize	metrics	to	monitor	performance	and	capacity	trends,	and	to	evaluate	operational	effectiveness	and	quality	of	service	delivery	towards	a	goal	of	enhancing	decision	making	and	improving	services.		(University	Goals	6)	o Identify,	collect,	summarize,	and	communicate	Key	Performance	Indicators	(KPIs).		• Favor	technology	solutions	that	reduce	complexity	of	support	while	maintaining	a	stable,	secure	business	computing	environment.		(University	Goals	6)	o Be	mindful	of	opportunities	to	consolidate	infrastructure,	support,	and/or	process.	Combine	help	desk	and	computer	operations	into	a	new	IT	Service	Center	to	leverage	and	grow	the	talent	in	that	organization.		o Investigate	opportunities	for	a	common	enterprise	database	solution	across	business	systems.	Broaden	scope	to	include	other	campuses	more	directly	when	investigating	enterprise	wide	solutions		o Characterize	workload	into	mode	1	(business	critical)	and	mode	2	(patching,	development,	testing)	to	aid	in	the	effective	application	of	appropriate	resource	types.		(Integrating	this	standard	approach	into	documentation,	into	decision	making	choices,	etc.)	o Investigate	opportunities	for	a	common	database	solution	across	business	systems.	o Consult	and	collaborate	with	other	campuses	when	researching	IT	products	and	processes	to	identify	opportunities	for	more	enterprise-wide	solutions.			• Engage	business	support	community	to	ensure	infrastructure	activities	and	business	process	growth	are	being	effectively	coordinated.		(University	Goals	6)	• Evaluate	emerging	technologies,	products,	and	practices	for	opportunities	to	improve	service	delivery,	implement	new	function,	improve	efficiency,	and	reduce	costs.		(University	Goals	6)	o Expand	in-house	capability	for	support	of	test/sandbox	environments	that	can	be	used	for	maintenance	or	proof	of	concept	activities.		o Investigate	3rd	party	cloud	infrastructure	services	for	test/sandbox	activities.		o Evaluate	cost	and	challenges	of	supporting	legacy	technology	and	applications	against	maturity	and	availability	of	alternatives	and	cost	of	replacement.	• Leverage	the	infrastructure	to	provide	benefit	to	Nebraska	education	and	reduce	operational	costs.		(University	Goals	6)	o Allow	educational	entities	(campuses,	state	colleges,	other	higher	education	institutions,	and	ESUs)	to	locate	equipment	racks	in	the	conditioned,	managed,	and	secure	data	center.			o Partner	with	organizational	units	to	address	an	aspect	of	disaster	recovery	and	business	continuity	for	those	entities.		o Provide	a	reliable,	redundant	and	robust	high	speed	data	transport	network	capable	of	supporting	existing	services	as	well	as	future	demands.		• Obtain	funding	for	new	data	center	construction,	sufficient	to	address	the	imagined	needs	of	all	University	campuses,	state	colleges,	and	the	State	of	Nebraska,	for	the	next	30	years.	The	design	and	resource	capabilities	should	provide	full	redundancy	of	capability	between	the	primary	and	backup	data	centers	in	order	to	achieve	an	active-active	relationship	between	the	two	such	that	both	physical	9		infrastructure	maintenance,	network	maintenance,	as	well	as	critical	business	systems	maintenance	and	upgrades	can	be	completed	without	requiring	application	down-time.		(University	Goals	5,	6)	

NU Website: CSN Enterprise IT Strategy Plan 16-18

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NU Website: CSN Enterprise IT Strategy Plan 16-18

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