Note: This report was scanned in 2013 for OSR\u27s archives and the scanning is poor. The subject population for this study was Western\u27s undergraduate ethnic-minority students. Besides all being students of color, respondents were primarily female (62.1% vs. 37.9% male), and mostly between 18 and 25 years of age (83.7%). Most were upper-division undergraduates (juniors/seniors 69.0% vs. 26.7% frosh/sophomores). The survey asked students if they had used any of a list of college services. If respondents had used the service, they were asked to describe their level of satisfaction with it, using a five-point scale ranging from very satisfied to very dissatisfied. The college service used most by respondents was the library (90.6%), followed by computer services (76.1%), student health services (75.2%), and food services (74.4%). The college service used least by respondents was personal counseling (20.5%), followed by student health insurance services (21.4%), job placement services (23.1%), and career planning services (29.1%). The college service receiving the highest percentage of satisfied responses (by users only) was recreation and intramural programs and services (76.8%), followed by computer services (73.0%), cultural programs (71.4%), and student employment services (71.2%). The college service receiving the lowest percentage of satisfied responses was parking services (12.3%), followed by food services (35.6%), student health insurance services (40.0%), and residence hall services (45.2%). Two methods were used to add perspective to these findings. The first was to use a prior OIAT student satisfaction survey, one in which gender and class level ratios were similar but had an ethnicity make-up that was nearly entirely white, non-Hispanics. When comparing the surveys, some results were similar; for example, at about 70%, satisfaction with cultural services was about the same in each survey. On the other hand, some results were quite dissimilar. Services that received considerably higher ratings of satisfaction on the Western Experience Survey than on the Ethnic-minority Students Opinion Survey included residence hall services, college-sponsored social programs, intramurals, and personal counseling. Only two services received higher ratings on the Ethnic-minority Students Opinion Survey than on the Western Experience Survey: academic advising and career advising
