Technology-based self service has greatly changed the way that service Firms and consumers
interact and are raising a host of research and practice issues relating to the delivery of e-service which has
become increasingly important not only in determining the success or failure of electronic commerce but also
in providing consumers with a superior experience with respect to the interactive flow of information. The
purpose of this research study was to establish the relationship between technology and service quality in the
banking industry in Nigeria. The research was carried out through a cross sectional smvey design which
questioned respondents one e-banking services. The population of study mainly constituted of customers of
Oceanic bank within Lagos metropolis and its environs. The respondents of the study were customers of banks
using e-banking services (internet banking, mobile banking and AIM). The sample in this study consisted of
120 respondents who are users of thee-banking services. The data collected was analyzed by use of frequency,
percentage, means and correlation analysis. The findings revealed that secure services as the most important
dimension, followed by convenient location of AIM, efficiency (not need to wait, ability to set up accounts
so that the customer can perform transactions immediately, accurately of records, user friendly, ease of user,
complaint satisfaction, accurate transactions and operation in 24 h)
