The chapter intends to explore an innovative approach for a more inclusive and sustainable urban planning and governance through the use of the ICT matched with a participatory process. It describes the transition process from a pilot project (Crowdmapping Mirafiori Sud/CMMS) headed by the Politecnico di Torino in 2013 in the Mirafiori Sud district of Turin (Italy)—whose aim was to design and test an open-source crowdmapping platform to identify and categorize, aggregating large amounts of user-generated inputs, the nature, the location and the consistency of the obstacles, which prevent vulnerable categories to use the public space in their neighbourhood—to the set up of a proper governing tool (MiraMap) to enhance open policy-making and the integration of the citizens' perspective through their effective engagement. Such platform is expected to have very concrete impacts both in empowering citizens, supporting grassroots processes and practices, sharing knowledge and in allowing policy options and design to become more informed and targeted. The methodology and the technological implementation supporting the creation of the platform have been developed by a multidisciplinary research team (urban planners, architects, sociologists, engineers, computer scientists, legal experts) in consultation with—and with the support of—the local public administration and the community-based organizations
