In this paper we consider a single server batch arrival non-Markovian retrial queueing model with non persistent customers. In accordance with Poisson process, customers arrive in batches with arrival rate and are served one by one with first come first served basis. The server is being considered as unreliable that it may encounter break down at any time. In order to resume its service the server has to be sent for repair, but the repair does not start immediately so that there is a waiting time before the repair process. The customer, who finds the server busy upon arrival, can either join the orbit with probability p or he/she can leave the system with probability 1-p. More details can be found in the full paper. Key words: Batch size, break down, delay time, transient solution, steady solution, reliability indices
