The International Institute for Science, Technology and Education (IISTE)
Abstract
The study aimed to uncover the extent of the quality of electronic services in the Al Balqa Applied University, as seen by faculty and administrative members. the study revealed the impact of electronic services on the performance, and detected if there are differences in the estimation of members of the study about the quality of e-services and the impact on the performance. The study population consisted of (1475) faculty members, (3057) administrative members, a simple random sample consisting of (162) faculty members, and (227) administrative members has been taken. The quality of electronic services resulted in (medium degree), and the impact of electronic services on the performance resulted in (high degree). The statistical significance of differences attributable to the impact of job title came in favor of the administrative body. In light of this study, a set of recommendations has been formulated to benefit the concern of the study. Keywords: e-services, e-government, e-administration, performance, Al Balqa Applied University
