DEVICE LOCATION IDENTIFICATION: SOFTWARE NOTIFYING NEARBY USER, VIA DEVICE DISPLAY AND AUDIBLE NOTIFICATION, TO CONTACT ADMIN OR INPUT DEVICE LOCATION AT DISPLAY
This invention relates to the field of enterprise device support and servicing.
A method is disclosed to allow a service personnel to trigger a device to audibly notify bystanders of a
request for support, in additional to enabling the device to request specific actions from the bystander
(such as “Please, immediately call #555-555-5555 to provide information about the location of this
device.”, or Please enter the device location, including building, floor, and location on the floor). This
invention requires firmware changes on the device, software changes in the enterprise-device
administrative solution (such as WebJet Admin), potential application/software changes to the accessed
device the service personnel uses to connect to the enterprise-device administration solution (if
application-based)
