The International Institute for Science, Technology and Education (IISTE)
Abstract
The purpose of this study was to explore, understand and describe first year students experience about student support services at Ambo University by using qualitative research method. Data were collected through in-depth interview and focus group discussion from twenty five purposively selected information rich participants’ ranging in diversity. The data were analyzed thematically by using verbatim quotes. The findings of the study revealed that adjustment difficulties, homesickness and loneliness, struggle to meet the demands of academic issues, exams, assignments, and financial inadequacy as a major concern of first year students’. The analysis revealed that the service rendered for first year students were unsatisfactory. Library, Dormitory, Cafeteria, Health and Academic development and learning support services were found to be inadequate to provide the students optimal learning opportunities. Finally, the finding indicated that introducing guidance and counseling, strengthening academic support system, involving actively all university staff in providing the necessary guidance and help, using senior students as mentor, providing various supports and loan facilities, widening health service programs and matching intake capacity with available places are, thus, found to be the dimensions identified as points that need interventions
