The Impact of Employee Empowerment on Job Satisfaction of Commercial Banks of Ethiopia, Dire Dawa Branch

Abstract

Different authors argue that empowering employee using different facets of empowerments like information sharing, trust, reward, training and autonomy have an impact on job satisfaction and service quality where as other authors disagree with this idea .thus this study with the title of “The Impact of Employee Empowerment on Job Satisfaction of Commercial Bank of Ethiopia, Dire Dawa Branch” has an objective of testing whether the facets of empowerment have a relation with overall job satisfaction. Questionnaires were distributed to the entire population of the bank. From the distributed questionnaires 71% were collected back and used for interpretation. To analyze the data inferential statistics like Pearson correlation and multiple regressions were employed.The researcher found that all facets of employee empowerment have contributed to employee job satisfaction. Particularly training and reward have a significant contribution to job satisfaction.The researcher recommend the bank to develop short term and long term training program as well as develop a reward system that motivate its employees so as to increase their employee’s job satisfaction and to provide quality service to its customers and become competent in the market. Keywords: Employee empowerment, job satisfaction, service quality, commercial bank