Hotel is one of the important elements in tourism industry. A hotel has many
departments for its operational activities, one of them is Food and Beverage
Department. This final project report discusses about the strategies of Sekar Jagad
Pub and Karaoke to improve the number of guests, duties and responsibilities of its
waiter and waitress based on the writer’s experience in doing the job training for
three months in Sekar Jagad Pub and Karaoke.
The waiter and waitress at Sekar Jagad Pub and Karaoke have to obey the
duties and responsibilities. These duties are divided into three parts, such as the
preparation before opening the bar, during the bar opened, and after the bar closed.
The waiter and waitress also has responsibilities in having good appearance and good
personality. They also have to know the way to speak and handle the guests. Sekar
Jagad Pub and Karaoke have four strategies to improve the number of guests. They
are improving the entertainment programs, adding new facilities, making new
beverage menus, and developing waiter and waitress manner.
Hopefully this final project report will be beneficial for the hotel to improve
the number of the guests and increase their quality service. For the readers, hopefully
this final project report is beneficial to enrich their knowledge about Food and
Beverage Department and Bar
