The concept of journalism, its metatheory and, in particular, public service journalism is
regulated by feedback between political models (legal and normative framework), academic
precepts and social practices. Scant attention has been paid to date to the impact that these
models have on citizens’ discourses, which is especially relevant at “critical junctures”, i.e.
periods in which the old institutions are collapsing and require renovation (McChesney,
2007). Hence, this paper addresses the issue in the Spanish context in order to explore the
similarities and differences between the academic/legal/normative framework and audience
discourses. The former has been studied using documents, reports and legislation, and the
latter explored by means of discussion groups with viewers of the newscasts of Televisión
Española (TVE)