YearUp is a national program, that aims to educate and train “disconnected” young adults between the ages of 18 and 24 to enter the workforce with skills in desktop support, helpdesk and other technical areas where the demand for skilled labor is always high

Agee, Anne

Mehta, Apurva

Tse, Raymond

English

University of Massachusetts Boston: ScholarWorks at UMass

University of Massachusetts BostonScholarWorks at UMass BostonOffice of Community Partnerships Posters Office of Community Partnerships4-5-2012YearUp – Empowering Urban Talent to ReachTheir PotentialAnne AgeeUniversity of Massachusetts Boston, Anne.Agee@umb.eduApurva MehtaUniversity of Massachusetts Boston, apurva.mehta@umb.eduRaymond TseUniversity of Massachusetts Boston, raymond.tse@umb.eduFollow this and additional works at: http://scholarworks.umb.edu/ocp_postersPart of the Adult and Continuing Education Administration Commons, CommunityEngagement Commons, and the Higher Education Administration CommonsThis Presentation is brought to you for free and open access by the Office of Community Partnerships at ScholarWorks at UMass Boston. It has beenaccepted for inclusion in Office of Community Partnerships Posters by an authorized administrator of ScholarWorks at UMass Boston. For moreinformation, please contact library.uasc@umb.edu.Recommended CitationAgee, Anne; Mehta, Apurva; and Tse, Raymond, "YearUp – Empowering Urban Talent to Reach Their Potential" (2012). Office ofCommunity Partnerships Posters. Paper 26.http://scholarworks.umb.edu/ocp_posters/26Summary/Abstract A national program, YearUp – aims to educate and train “disconnected” young adults between the ages of 18 and 24 to enter the workforce with skills in desktop support, helpdesk and other technical areas where the demand for skilled labor is always high.      4 Students from the YearUp program have passed through doors  One of the students has a position as a technical support person in the department of Psychology  Students that enroll at UMass Boston are guaranteed a student job on campus in the I.T. department  Students have assisted with large projects – such as the Computer Replace program where approx. 300 computers are replaced each year  Students work on faculty & staff computers independently thereby gaining self-confidence   Students have worked at the helpdesk assisting the UMass Boston with wireless and other connectivity issues  Students have assisted during peak periods such as start of the semester with calls thate come intot the service desk.     Results/Impacts  To continue working with new students from the YearUP program  To see if we can extend opportunities to in IT Project Management to the YearUp students    Conclusion/Next Steps The goals of this program are: 1. Ability to work in both the helpdesk and desktop teams 2. To manage time and work 3. To provide superior customer service 4. To enhance technical skills   Goals and Objectives National Organization : http://www.yearup.org/  Boston Chapter : Casey Recupero  UMass Boston: Anne Agee, Raymond Tse & Apurva Mehta     Additional Partnerships, Interests, Information and/or Contacts  The manager and the director of Client Services are mentors  The YearUp student shadows the full-time staff, attends staff meetings and engages in all activities of the department      Approaches and Methods YearUp – Empowering urban talent to reach their potential UMass Boston / I.T.   Students from the YearUp Program James Normil (2009)  Oliver Celado (2010)  Jorge Matos (2011)  Lawrence Brown (2012) 

YearUp – Empowering Urban Talent to Reach Their Potential

https://scholarworks.umb.edu/cgi/viewcontent.cgi?article=1025&context=ocp_posters

YearUp – Empowering Urban Talent to Reach Their Potential

Abstract

Similar works

Full text

Available Versions

University of Massachusetts Boston: ScholarWorks at UMass