We present a combined experimental and theoretical study on the low-energy (E0 = 65 eV) electron- impact ionization of neon. The experimental data are compared to predictions from a hybrid second-order distorted-wave Born plus R-matrix approach (DWB2-RM), the distorted-wave Born approximation with inclusion of post-collision interaction (DWBA-PCI), a three-body distorted-wave approach (3DW), and a B-spline R-matrix (BSR) with pseudostates approach. Excellent agreement is found between experiment and the 3DW and BSR theories. The importance of PCI effects is clearly visible in this low-energy electron-impact ionization process